Frequently Asked Questions

• What is physical therapy?

  Physical therapists are evidence-based health care professionals who offer cost-effective treatment that improves mobility and relieves pain, reduces the need for surgery and prescription drugs, and allows patients to participate in a recovery plan designed for their specific needs.

  Physical therapists are experts in improving mobility and motion. Pain-free movement is crucial to your quality of daily life, your ability to earn a living, your ability to pursue your favorite leisure activities, and so much more. Physical therapists are medical experts in musculoskeletal and neurological conditions and work closely with physicians. Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to eliminate it.

  While every patient’s condition and pain is unique, your physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels. The overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.

  While surgery and prescription drugs can be the best course of treatment for certain diagnoses, there is increasing evidence demonstrating that conservative treatments like physical therapy can be equally effective (and cheaper) for many conditions.  Choose PT first!  PT doesn’t have side effects or use harmful drugs.

• How do I know if physical therapy will help me?

  Working with you and your doctor, we can discuss your options and help determine if physical therapy will be the right choice for you. Contact us today to discuss your current condition and even set up a free consultation if you choose.

• Can I go to any physical therapy I choose?

  As a patient you have the right to receive physical therapy at any place you choose. At HealthQuest Physical Therapy, you will receive the highest quality care while achieving the results you need.  Our patients are more than numbers….they’re family!  We pride ourselves on providing a positive, encouraging environment with well-trained, friendly staff.  We are confident in our ability to help you reach your goals and live a pain-free life.

• How do I schedule an appointment?

  Our scheduling is easy and we offer a convenient location and appointment times for you. We have morning and evening appointments available to meet the demands of your busy schedule.  You can come in as early as 6am or as late as 7pm (we close at 8pm).  We are also open on Saturday! Call us today or simply fill out the schedule appointment form on this page.

• What should I bring to my first appointment?

  Please have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

  To bring on your first visit:

  • A prescription for physical therapy from your referring physician, ARNP, or PA, if you’d like to use your insurance. No prescription is necessary if you are paying out-of-pocket.
  • Insurance card(s) & identification card (we will make a copy of your cards).
  • Print out the patient forms, fill them out, and bring them with you. Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
  • In case of an automobile accident or worker’s compensation claim, also bring any case manager or insurance adjuster contact names, phone numbers, and claim number.
  • Please wear comfortable clothing that allows easy access to your problem areas.

• Will it hurt?

  Physical therapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.

• Does insurance cover my treatment?

  Yes, in most cases it does. Our office will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy. For more information, visit our insurance plan page and please do not hesitate to contact our office. We do offer different payment options for your convenience.

• What if I don’t have insurance?

  For patients who do not have insurance, we offer a discounted fee, due at the time of service and package pricing discounts.

• What type of payment do you accept?

  We accept cash, check, debit card, and credit card. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service. Your insurance benefits will be determined before your second visit, and you will be informed of what, if any, payment is necessary on that date.

• What do I wear?

  It is important that you are comfortable.  Please wear clothing you can easily move around in, like loose-fitting athletic wear that allows easy access to the area(s) your therapist is treating.  Your session may include stretches and moderate exercise, so dress as if you’re going to the gym. Please also choose appropriate footwear (supportive sneakers).

• How long will my therapy sessions last?

  Typically, the first session lasts for 1 hour 15 minutes. Each session after that may be 45-60 minutes. The amount of time will be based on your specific needs, and your therapist will discuss this with you.

• How many sessions will I have?

  Each patient’s diagnosis is different, so together with your referring physician, your therapist will develop a plan of care that is right for you. Your plan of care and number of visits will be determined during your first visit and explained to you by your physical therapist.

• What types of education/training do your therapists have?

  Physical therapists can help improve or restore the mobility you need to move forward with your life. If you are looking for a possible alternative to surgery and/or pain medication, consider a physical therapist.

  Physical therapists apply research and proven techniques to help people get back in motion. All physical therapists are required to receive a graduate degree – either a master’s degree or a clinical doctorate — from an accredited physical therapist program before taking the national licensure examination that allows them to practice. State licensure is required in each state in which a physical therapist practices. They are trusted health care professionals with extensive clinical experience who examine, diagnose, and then prevent or treat conditions that limit the body’s ability to move and function in daily life.  Rest assured, your therapist is well trained to evaluate and treat your condition.

• Do you offer programs for me once I’m better?

  Yes, once you have completed your therapy sessions, your therapist will review your continuing home program.  We can make arrangements to meet you and determine what may be beneficial, and what exercises would be helpful in your continued recovery.