Virtual Care & Telehealth

April 3rd, 2020
Virtual Care & Telehealth

physical therapy from home

Our virtual physical therapy or “telehealth”, enables our dedicated therapists to provide an effective, remote, safe, and highly accessible option for you to receive care, especially during this COVID-19 pandemic.

Telehealth visits allow patients to connect with licensed physical therapists to engage in individualized, home-based treatment programs through a secure video-call system. HealthQuest President and Co-Founder Stuart Siegner, PT, MHS, CSCS, said, “HealthQuest Physical Therapy’s Telehealth program provides our patients with the chance to continue their therapy in the safety of their own home.  This is crucial as it provides an environment for the therapist to continue to interact and guide our patients down the correct rehabilitative path to maximize their outcome.  We don’t want our patients regressing and losing the mobility and strength they have gained as this will ultimately lead to more discomfort and functional limitations.  As healthcare providers, we will continue to do our part during this national crisis to minimize the spread of the virus, but we also have an obligation to continue to help our patients as much as we can.  Telehealth allows us to do this.”  

Schedule your free telehealth visit!

Maybe you’d rather come into one of our facilities for your free pain assessment? Perhaps you already have a prescription from your doctor for PT and you want to see if we are a good fit. Maybe you’ve been in pain and want to see if we can help? You can do any of the above! We offer many types of appointments and are here to help you.

What is a telehealth visit?

“Telehealth” means that our physical therapists are available to meet virtually through a HIPAA-compliant online video chat that is secure and easy to use. A telehealth visit is basically the same as an office visit, but instead of seeing us at one of our facilities, you will use our telehealth system to have a digital “face-to-face” session with your therapist. Telehealth can also be called a virtual visit, video visit, all of which mean the same thing. Once connected, your therapist will assess your condition and provide real-time guidance and feedback, while actively taking you through your therapy session. You can connect with your therapist with your smartphone, laptop or tablet.  If technology is not your thing, don’t worry, we’ll walk you through it over the phone.

How can I schedule a video visit?

It’s simple. All you have to do is call the location most convenient to you or complete a request form and ask for a “telehealth visit” and we will take care of the rest. 

What types of therapy appointments can I schedule as video visits?

You can schedule your initial evaluation/appointment, free pain assessment, regular therapy appointment, or even a re-check.

Will I be able to see my specific therapist through telehealth?

Yes! All appointments are “live” and this tool allows you to interact directly with your regular therapist through telehealth. While most owners are conducting all visits (with our limited hours/schedule), we would be glad to arrange so your therapist can complete your visit.

Will my insurance plan cover my video visit?

Insurance coverage for physical therapy services provided through telehealth is changing on a daily basis. We are finding great support and cooperation from the insurance community in covering these visits, with some payers even waiving copays for patients who choose telehealth during the COVID-19 crisis. We will work directly with you through one of our friendly teammates to review your insurance coverage and give you the information that you need to make the best decision for your care.

What if I want to see my therapist in-person?

All of our outpatient clinics are open and treating patients. Call your location and check the availability of the therapist you’re used to seeing. We assure you that we are going above and beyond with safety procedures and cleaning processes, taking every step to protect your health, as well as our team’s health. Some of the precautions we are taking to keep our patients and visitors safe in this changing environment can be viewed here. 

What can a therapist treat through telehealth?

Nearly any rehabilitation treatment can be performed through telehealth capabilities. Telehealth is the ideal alternative if you are unable to come into one of our facilities for your treatment.  Whether you underwent a recent knee replacement surgery, have any sort of chronic condition, joint pain, or chronic pain, this cutting-edge technology will allow an experienced therapist to treat you virtually, so you achieve your goals. In this virtual environment, your physical therapist will educate you and give you the exercises and training you need to improve your current state and reduce pain. This patient-centered program is all about you; you’ll be empowered and trained by a professional therapist who will give you the activities and strategies you need to do the exercises properly. Through the secure video call system, they will be able to provide monitoring and evaluation to ensure a quality experience that allows you to feel better, faster, with long-term results.

How do i connect?

It’s easy to connect with your therapist for your telehealth visit. You can connect with your smartphone, tablet, computer or laptop. Both windows and mac users can utilize our system. You will coordinate with a patient coordinator prior to your visit as to what device you will use and they will help you along the way.

We are here for you!

We understand the need to feel safe and protected during this unprecedented time. That is why we are offering many types of telehealth appointments/visits. If you are in pain or have had to postpone a scheduled surgery, we can help you with pain management and functional strategies.  Maybe you’re experiencing a new pain and would like to do a virtual free pain assessment.  Whatever your need is, we are glad to help!

get out of pain today

Schedule your free telehealth visit today!

Tags: , , , , , , , , ,


We love being close to our patients. Find out which of our premier facilities is nearest you!

View a list of all locations